Practice Plus Group
Urgent Treatment Centre, Southampton

Call NHS 111 for an appointment

Call NHS 111 to book

UTC reception area
The current wait time at the UTC is: 90 minutes
Updated on 2 January 2026 at 10:27 am

Travel information alerts

The M27 motorway will be closed between J9-J11, in both directions, from 8pm on 24 December 2025 to 4am on Sunday 4 January 2026. Click here for more info

Major overnight roadworks are planned for Charlotte Place roundabout in Southampton from early January to late February 2026 (Jan 5 – Feb 27), causing lane closures. Check for updates and plan journeys carefully.

We provide urgent care for any patient, including those without an NHS number or overseas visitors.

You can walk-in without an appointment. However, to be seen quickly and avoid extended wait times, we advise booking an appointment time that suits you, by calling NHS 111 – we will aim to see you within 30 minutes of your appointment time.

Call NHS 111 to book
Opening hours
Monday to Friday: 7.30am-10pm
Weekends and bank holidays: 8am-10pm
X-ray opening hours
8am-9pm, 7 days a week
Last patient accepted
9.30pm

Who do we treat?

Treatment is available to all NHS patients. While our centre operates on a priority basis, if you want to be seen quickly, it’s best to book an appointment in advance. You can do this by calling NHS 111.

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What we CAN see and treat

  • recent injuries ONLY
  • stitch and close wounds
  • dress minor wounds, cuts and grazes
  • broken bones to arms, lower leg and feet
  • sprains and strains
  • wound infections
  • minor burns
  • minor head injuries
  • minor eye injuries
  • minor illness
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What we CAN’T see and treat

  • repeat prescriptions
  • chest pain
  • breathing difficulties
  • major injuries
  • severe stomach pains
  • severe allergic reactions
  • overdoses
  • alcohol related problems
  • conditions likely to require hospital admission
  • blood tests
  • dental problems
  • ear syringing
  • sexual health
  • long term conditions
  • medication reviews
  • contraception removal

Where to find us

Royal South Hants Hospital
Level B, Brintons Terrace
Southampton
Hampshire
SO14 0YG

0333 999 7613

We are located at the Royal South Hants Hospital. The entrance can be found adjacent to car park F, to the left of the main entrance on level B.

Download our UTC map

Practice Plus Group Hospital, Southampton cannot help with enquiries about our Urgent Treatment Centre. The UTC is based in a different part of the hospital. In the first instance please read our FAQs.

UTC reception
UTC facilities
UTC facilities
UTC facilities

Frequently asked questions

When can I visit Practice Plus Group Urgent Treatment Centre, Southampton?

Practice Plus Group Urgent Treatment Centre, Southampton is open from 7.30am to 10pm Monday to Friday and 8am to 10pm on weekends and bank holidays. Our last patient is accepted at 9.30pm.

What is the process to be seen at the Urgent Treatment Centre?

On arrival at Practice Plus Group Urgent Treatment Centre, Southampton you will be asked by our reception team for your details which will be added to the computer system. The initial assessment practitioner will wait for your details to appear on their list and will then (within approximately 15 minutes) call you through to take a brief description of the reason you are attending. They will ensure that you are attending for a condition that we can treat and that you are safe to wait. If your condition is not appropriate for the UTC you will be given the appropriate advice of where to attend. You will then be asked to take a seat in the waiting room to be called by the next UTC Practitioner for a full assessment and to take more details of your condition, enabling them to treat and/or advise you.

Can I see a doctor at the Urgent Treatment Centre?

The UTC has a GP working 8 hours a day. Please note: when you have your initial assessment you will then see the most appropriate clinician for your full assessment.

How long are the waiting times at Practice Plus Group Urgent Treatment Centre, Southampton?

The average waiting time at the UTC will depend on the time of day, how many patients are waiting to be seen and the urgency of these patients.  We aim to see everyone within 4 hours, but more often than not patients are seen, assessed and discharged quicker.

Can I been seen at the UTC if I have a head injury?

Yes. We are able to see patients with minor head injuries, however, if the patient has had a loss of consciousness they should attend the nearest emergency department or dial 9-9-9 for an ambulance immediately.

Can I be seen at the UTC if I have a dressing that needs replacing?

For routine dressings, please make an appointment at your GP surgery with the practice nurse. If you require a new dressing at the weekend, the UTC can assist.

Can I be seen if I have an illness?

Yes, you can be seen at the UTC for minor illnesses such as urinary tract infections, throat infections, minor abdominal pain, and minor skin conditions. Prior to attending, please first try to seek advice from your local pharmacy and/or GP surgery. If you are unable to access either of these services, then you are welcome to attend the Southampton UTC.

Can I have an X-ray at Practice Plus Group Urgent Treatment Centre, Southampton?

Yes. We have an in-house diagnostic X-ray department which provides X-ray services between 10am and 8pm. X-rays are available for arm and leg injuries.

I am already receiving treatment from my GP for my condition. Can I come to Practice Plus Group Urgent Treatment Centre, Southampton for a second opinion?

If you are already under the care of your GP for your condition, our team is unable to intervene in the care your GP is providing you. We will only see you if there has been a sudden change in your condition and we would assess you and get you back to see your GP as soon as possible.

Am I able to get the medication I may need for my condition at Practice Plus Group Urgent Treatment Centre, Southampton?

Yes. Our Urgent Treatment Centre practitioners and GPs are able to prescribe the majority of medications you may need to treat your condition. You will then be able to take the prescription to any chemist as you would with prescriptions from your GP.

Can the Practice Plus Group Urgent Treatment Centre, Southampton provide me with a repeat prescription?

Routine repeat prescriptions should be obtained through your GP surgery.

Is there free car parking at Practice Plus Group Urgent Treatment Centre, Southampton?

No. The car park is operated by NHS Property Services and operates on a pay on departure system.

How can I give feedback and comments after my visit?

There are three ways in which you can provide feedback following your visit to the Urgent Treatment Centre. We encourage all of our patients to complete a short patient satisfaction survey during their visit, you can send a letter to the manager or send feedback via our Practice Plus Group website.

How will you keep the details I share with you private?

Like all health organisations we are legally obliged to maintain your confidentiality at all times, adhering to the Data Protection Act. This means that any information you share with us is stored safely and only used for the purpose of providing treatment for you. Information will not be shared with anyone else apart from your GP or other health care professionals that are relevant to your care.

Customer testimonials

Rang up first to make sure they accept the reason we were going, lady on the phone was very friendly and helpful. Got there and was triaged in 10 mins, seen within the next 5. Given medication and gone within 30 mins. All very friendly and a very good service.

5 out of 5 rating
Stephen Smith

I went to the treatment centre with my husband after he had had a fall. We were seen very quickly and, after an x-ray, John took time, not only to discuss the injury, but to explain how it could have been prevented and to suggest how we can move forward. Wonderful service, thank you John

5 out of 5 rating
Chrissie Kijanski

Attended centre for treatment for a dog bite. It was exceptionally busy. Whilst I had to wait I was seen as soon as possible and given the appropriate treatment the staff were stellar both caring and efficient. I can only recommend the walk in centre.

5 out of 5 rating
Dave

I came here not long ago with my carer beside me after a fall in my flat. I asked for a female practitioner who reassured me and gave me a diagnosis of a torn muscle on my knee as it looked swollen. Very good, award-winning services. The advice/treatment was second to none

5 out of 5 rating
Katherine Northey

very good service i can find no fault whatso ever , and there is water to drink thank God for the NHS and the marvellous staff.

5 out of 5 rating
daniel mc manamy

Travel information alerts

The M27 motorway will be closed between J9-J11, in both directions, from 8pm on 24 December 2025 to 4am on Sunday 4 January 2026.

Key information road users need to know during these works:

  • The M27 will be closed completely, in both directions, between Junctions 9 (Whiteley) and 11 (Fareham), from 8pm, 24 December 2025 to 4am on Sunday 4 January 2026.

  • There will be a signed diversion route along the A27, which is mostly two lanes in each direction, during the closure. This is expected to be busy every day and drivers should be prepared for severe delays.

  • Drivers will be able to exit the M27 westbound at Junction 11 for Fareham and Gosport, and eastbound at Junction 9 for Whiteley and Park Gate. However, there will be no westbound entry to the M27 at Junction 11 for traffic heading towards Southampton or the A32 (Alton), and no eastbound entry at Junction 9 for traffic heading towards Portsmouth.

To reduce disruption and help keep traffic moving during the closure, a series of measures are in place or planned:

  • Advance inspections and repairs have been completed on the A27, plus there is a restriction on planned roadworks along the A27 during December 2025 and January 2026.

  • Advance signage across the wider road network, including the M25, M3, M4, A3, A27 and A34, to inform drivers early and support re-routing. Traffic levels will be monitored in real time, with updates displayed on electronic messaging signs.

  • Traffic signal reprogramming at key locations including M27 Junctions 9 and 11, and the A27, to help manage traffic flows during the closure.

Major overnight roadworks are planned for Charlotte Place roundabout in Southampton from early January to late February 2026 (Jan 5 – Feb 27), causing lane closures and potential disruption on surrounding roads like St. Andrew’s Road, as part of the city’s Ring Road improvements, requiring drivers to check for updates and plan journeys carefully.
Key Details:

  • When: Monday, January 5, 2026, to Friday, February 27, 2026.

  • What: Significant roadworks, including overnight closures (8 pm – 6 am) and possible daytime lane restrictions on the roundabout and surrounding routes.

  • Where: Charlotte Place, St. Andrew’s Road, and East Park Terrace areas.

  • Impact: Expect potential delays and disruptions, especially during peak times, with some bus routes possibly affected.

What to Expect/Do:

  • Check Local News: Monitor the Daily Echo and Solent University student portal for real-time updates.

  • Plan Ahead: Allow extra time for travel, especially if going to/from Solent University or the city centre.

  • Follow Signage: Be aware of potential temporary one-way systems or diversions.

These works are part of the larger City Centre Transformation project aimed at improving traffic flow and sustainable transport connections, say Southampton City Council and Highways News.