When can I visit Practice Plus Group Urgent Treatment Centre, Southampton?
Practice Plus Group Urgent Treatment Centre, Southampton is open from 7.30am to 10pm Monday to Friday and 8am to 10pm on weekends and bank holidays. Our last patient is accepted at 9.30pm.
What is the process to be seen at the Urgent Treatment Centre?
On arrival at Practice Plus Group Urgent Treatment Centre, Southampton you will be asked by our reception team for your details which will be added to the computer system. The initial assessment practitioner will wait for your details to appear on their list and will then (within approximately 15 minutes) call you through to take a brief description of the reason you are attending. They will ensure that you are attending for a condition that we can treat and that you are safe to wait. If your condition is not appropriate for the UTC you will be given the appropriate advice of where to attend. You will then be asked to take a seat in the waiting room to be called by the next UTC Practitioner for a full assessment and to take more details of your condition, enabling them to treat and/or advise you.
Can I see a doctor at the Urgent Treatment Centre?
The UTC has a GP working 8 hours a day. Please note: when you have your initial assessment you will then see the most appropriate clinician for your full assessment.
How long are the waiting times at Practice Plus Group Urgent Treatment Centre, Southampton?
The average waiting time at the UTC will depend on the time of day, how many patients are waiting to be seen and the urgency of these patients. We aim to see everyone within 4 hours, but more often than not patients are seen, assessed and discharged quicker.
Can I been seen at the UTC if I have a head injury?
Yes. We are able to see patients with minor head injuries, however, if the patient has had a loss of consciousness they should attend the nearest emergency department or dial 9-9-9 for an ambulance immediately.
Can I be seen at the UTC if I have a dressing that needs replacing?
For routine dressings, please make an appointment at your GP surgery with the practice nurse. If you require a new dressing at the weekend, the UTC can assist.
Can I be seen if I have an illness?
Yes, you can be seen at the UTC for minor illnesses such as urinary tract infections, throat infections, minor abdominal pain, and minor skin conditions. Prior to attending, please first try to seek advice from your local pharmacy and/or GP surgery. If you are unable to access either of these services, then you are welcome to attend the Southampton UTC.
Can I have an X-ray at Practice Plus Group Urgent Treatment Centre, Southampton?
Yes. We have an in-house diagnostic X-ray department which provides X-ray services between 10am and 8pm. X-rays are available for arm and leg injuries.
I am already receiving treatment from my GP for my condition. Can I come to Practice Plus Group Urgent Treatment Centre, Southampton for a second opinion?
If you are already under the care of your GP for your condition, our team is unable to intervene in the care your GP is providing you. We will only see you if there has been a sudden change in your condition and we would assess you and get you back to see your GP as soon as possible.
Am I able to get the medication I may need for my condition at Practice Plus Group Urgent Treatment Centre, Southampton?
Yes. Our Urgent Treatment Centre practitioners and GPs are able to prescribe the majority of medications you may need to treat your condition. You will then be able to take the prescription to any chemist as you would with prescriptions from your GP.
Can the Practice Plus Group Urgent Treatment Centre, Southampton provide me with a repeat prescription?
Routine repeat prescriptions should be obtained through your GP surgery.
Is there free car parking at Practice Plus Group Urgent Treatment Centre, Southampton?
No. The car park is operated by NHS Property Services and operates on a pay on departure system.
How can I give feedback and comments after my visit?
There are three ways in which you can provide feedback following your visit to the Urgent Treatment Centre. We encourage all of our patients to complete a short patient satisfaction survey during their visit, you can send a letter to the manager or send feedback via our
Practice Plus Group website.
How will you keep the details I share with you private?
Like all health organisations we are legally obliged to maintain your confidentiality at all times, adhering to the Data Protection Act. This means that any information you share with us is stored safely and only used for the purpose of providing treatment for you. Information will not be shared with anyone else apart from your GP or other health care professionals that are relevant to your care.
